Question 1

What is Sertifier’s refund policy?

Accepted Answer

30-day money-back guarantee. Try it risk-free and see the difference Sertifier can make.

Question 2

How long the activation process take?

Accepted Answer

Easy online activation process. Start issuing your digital credentials in minutes.

Question 3

Can I get support during my subscription?

Accepted Answer

Access our extensive knowledge base, or contact our support team for assistance.

Question 4

Can I create multiple institutions?

Accepted Answer

Yes, need to buy additional licence for each institution you create.

Question 5

How long is a contract?

Accepted Answer

Sertifier offers flexible contract durations to meet your needs, with a minimum term of one year. Sertifier Subscribers preferring longer commitments can opt for multi-year contracts, which offer extended service stability, advantageous pricing, and special payment options. Our sales team is ready to discuss your requirements and offer customized pricing aligned with your business goals.

Question 6

How does your pricing work?

Accepted Answer

Our pricing is recipient-based, which means you can send an unlimited number of digital certificates and badges to each recipient within your account. We count the unique email addresses associated with each recipient, rather than the quantity of credentials sent.

Question 7

What are the payment options?

Accepted Answer

We offer flexible payment options to suit your needs. We accept a variety of payment methods including credit card, ACH, Wire, Wise, and PayPal, providing convenience and flexibility for our clients.

Question 8

Do you offer Proof of Concept (POC)?

Accepted Answer

Yes, we provide annual plans tailored to your business needs. If your project scope exceeds a certain threshold, we can conduct a Proof of Concept (POC) to demonstrate the feasibility and benefits of our services. The cost of the POC will be deducted from the annual plan fee, making it a seamless and cost-effective process for our clients. All our plans are priced in USD for transparency and ease of understanding.

Question 9

Are plans priced in USD?

Accepted Answer

Yes, all Sertifier plans are priced in US dollars, providing clarity and consistency in our pricing structure.

Question 10

How long does it take for my account to be ready after payment?

Accepted Answer

Your Sertifier account will be set up and ready for use immediately after payment is processed, allowing you to start benefiting from our services without delay. We understand the importance of efficiency and strive to deliver a seamless onboarding experience for our valued clients.

Question 11

Do I need to pay an extra fee for getting support?

Accepted Answer

Absolutely not! Sertifier prioritizes customer service and satisfaction by providing the highest level of support to our users at no additional cost. Our dedicated support team is available to assist you with any inquiries or concerns, ensuring a smooth and enjoyable experience with our platform.

With a remarkable Net Promoter Score (NPS) of 90%, Sertifier is recognized as the most customer-centric provider in the industry, further demonstrating our commitment to delivering exceptional service and exceeding customer expectations.

Question 12

Do we pay for hosting?

Accepted Answer

No need to worry about hosting costs. Hosting is always included in Sertifier’s service offerings and is fully managed by our team, allowing you to focus on your core business activities.

Question 13

What happens if I go over the recipient capacity of my account?

Accepted Answer

Our subscription structure offers flexibility. If you exceed your recipient capacity before your annual contract expires, your plan will be automatically upgraded to the next recipient tier, and you will only be billed for the prorated difference.

Question 14

Do my recipients pay a fee to access their credentials?

Accepted Answer

No, recipients do not pay any fees to access their credentials or receive support. Sertifier prioritizes providing a seamless and hassle-free experience for both our clients and their recipients. Our comprehensive service includes full support and assistance at no additional cost, ensuring that everyone involved can benefit from our platform without any financial burden.

Question 15

Do I need to pay for my past recipients whom I’ve sent credentials to?

Accepted Answer

No, you do not need to pay for past recipients whom you have sent credentials to. Once you have successfully sent credentials to your recipients, there are no additional charges or fees associated with their access or further usage. Our pricing is based on the services and features we offer rather than the number of credentials sent. Each year, your annual recipient limit will be renewed, and you will start counting the number of recipients from scratch. This approach allows you to concentrate on recognizing and certifying achievements without concerns about added costs for prior recipients.

Question 16

What will happen to our credentials if we choose not to continue our subscription?

Accepted Answer

If you decide to suspend your account, rest assured that we will not delete any of your credentials. Your recipients will still be able to access and view their credentials, unless you have explicitly set an expiry date for them.

Question 17

Do you offer any discounts for startups or non-profit organizations?

Accepted Answer

We are mindful of the distinct challenges and budgetary considerations faced by startups and non-profits, and we are committed to supporting their growth and societal contributions by offering these discounted rates. We provide a special discount of 25% for startups during their initial year of subscription. Startups can reach out to us at info@sertifier.com to inquire about the discount. Additionally, we also offer a 20% discount for non-profit organizations for a lifetime.

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