{"id":20013,"date":"2026-10-13T17:48:45","date_gmt":"2026-10-13T17:48:45","guid":{"rendered":"https:\/\/sertifier.com\/blog\/?p=20013"},"modified":"2026-10-13T17:48:49","modified_gmt":"2026-10-13T17:48:49","slug":"monthly-newsletter-september-2026","status":"publish","type":"post","link":"https:\/\/sertifier.com\/blog\/monthly-newsletter-september-2026\/","title":{"rendered":"Monthly Newsletter | September 2026"},"content":{"rendered":"\n

This month, we upgraded our dedicated support experience with an expanded customer portal<\/strong>, introduced an interactive onboarding widget<\/strong>, and previewed upcoming dynamic image attribute<\/strong>s for your credentials.<\/p>\n\n\n\n

Here\u2019s what\u2019s new in September.
<\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

Enhanced Customer Portal for Advanced Support<\/strong><\/h2>\n\n\n
\n
\"\"<\/figure>\n<\/div>\n\n\n

We updated our customer portal as part of the Advanced Support Add-on<\/strong>, giving you more resources and direct touchpoints with your dedicated Customer Success Manager.<\/p>\n\n\n\n

You can now schedule targeted sessions based on your program’s specific milestones:<\/p>\n\n\n\n

    \n
  • Structured Onboarding Calls:<\/strong> Dedicated sessions covering account setup, credential issuance, and platform alignment.<\/li>\n\n\n\n
  • Branding-Focused Consultation:<\/strong> Direct guidance on configuring your white-label elements and credential branding.<\/li>\n\n\n\n
  • Analytics Reviews:<\/strong> Deep dives into your delivery, engagement, and sharing metrics to optimize program performance.<\/li>\n\n\n\n
  • Direct Strategy & Support Calls:<\/strong> On-demand access to technical support and strategic planning sessions whenever you need them.<\/li>\n<\/ul>\n\n\n\n

    New Interactive Onboarding Widget<\/strong><\/h2>\n\n\n
    \n
    \"\"<\/figure>\n<\/div>\n\n\n

    To streamline your initial setup and ongoing workflow, we launched an updated Onboarding Widget<\/strong> directly in the platform.<\/p>\n\n\n\n

    The widget provides step-by-step guidance through:<\/p>\n\n\n\n

      \n
    • Account Setup & Configuration:<\/strong> Clear walkthroughs to get your team and settings ready.<\/li>\n\n\n\n
    • Credential Issuance:<\/strong> Direct steps to launch your first certificate or badge campaign.<\/li>\n\n\n\n
    • Branding Implementation:<\/strong> Guided styling for white-label elements and email designs.<\/li>\n<\/ul>\n\n\n\n

      It also integrates instant access to relevant resources, embedding help center documentation and video tutorials directly into each stage so you never have to leave your workspace to find answers.<\/p>\n\n\n\n

      Coming Soon: Dynamic Image Attributes<\/strong><\/h2>\n\n\n\n
      \"\"<\/figure>\n\n\n\n

      Coming soon to the Certificate Designer: Dynamic Image Attributes<\/strong>.<\/p>\n\n\n\n

      This feature will allow you to map dynamic image fields directly onto your credential layouts, rendering unique images for each individual recipient. It is great for:<\/p>\n\n\n\n

        \n
      • Multi-Body Co-Branding:<\/strong> Automatically placing partner, university, or accreditation logos based on specific recipient criteria.<\/li>\n\n\n\n
      • Recipient Headshots:<\/strong> Dynamically generating identity-verified credentials featuring learner portrait photos.<\/li>\n<\/ul>\n\n\n\n

        These additions are designed to simplify your platform setup, give you closer strategic guidance, and prepare your designs for richer visual personalization.<\/p>\n\n\n\n

        \n\n\n\n

        Do not forget to explore the updated portal via your dashboard if you have the Advanced Support add-on, and try the new onboarding widget to streamline your setup.<\/em><\/p>\n\n\n\n

        <\/p>\n","protected":false},"excerpt":{"rendered":"

        This month, we upgraded our dedicated support experience with an expanded customer portal, introduced an interactive onboarding widget, and previewed upcoming dynamic image attributes for your credentials. Here\u2019s what\u2019s new in September. Enhanced Customer Portal for Advanced Support We updated our customer portal as part of the Advanced Support Add-on, giving you more resources and …<\/p>\n","protected":false},"author":3,"featured_media":20018,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","footnotes":""},"categories":[1397],"tags":[],"class_list":["post-20013","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-monthly-updates"],"_links":{"self":[{"href":"https:\/\/sertifier.com\/blog\/wp-json\/wp\/v2\/posts\/20013","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sertifier.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sertifier.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sertifier.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sertifier.com\/blog\/wp-json\/wp\/v2\/comments?post=20013"}],"version-history":[{"count":1,"href":"https:\/\/sertifier.com\/blog\/wp-json\/wp\/v2\/posts\/20013\/revisions"}],"predecessor-version":[{"id":20019,"href":"https:\/\/sertifier.com\/blog\/wp-json\/wp\/v2\/posts\/20013\/revisions\/20019"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sertifier.com\/blog\/wp-json\/wp\/v2\/media\/20018"}],"wp:attachment":[{"href":"https:\/\/sertifier.com\/blog\/wp-json\/wp\/v2\/media?parent=20013"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sertifier.com\/blog\/wp-json\/wp\/v2\/categories?post=20013"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sertifier.com\/blog\/wp-json\/wp\/v2\/tags?post=20013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}